Terms of Service

1. Information about Ankra

1.1. The Ankra Service is provided by Ankra AB, a limited company (aktiebolag) incorporated and registered in Sweden under organisation number 559318-5993, whose registered office is at Kungsbro Strand 29, 112 26 Stockholm, Sweden. Ankra AB is the Customer's contracting counterparty and the operator of the Ankra Service.

1.2. Ankra provides: (a) a Kubernetes application deployment and management platform; (b) provisioning and lifecycle management of Kubernetes clusters on infrastructure or cloud provider accounts supplied by the Customer; (c) curated Helm charts and deployment templates; (d) monitoring and analytics tools for containerized applications; (e) AI Features as described in clause 17; and (f) a managed service for executing customer-provided code in secure, isolated containers.

1.2A. An Ankra Application is a client of the Ankra Service and forms part of it for the purposes of the Agreement. An Ankra Application acts only on the instructions of the Authorised User who is signed in to it, exercising that user's own permissions, and its use is subject to these Terms of Service and to the terms of the platform on which it is distributed.

1.3. Ankra AB operates the Ankra Service under licence from Ankra UK LTD, a company incorporated and registered in England and Wales under company number 14779238, which owns the underlying Intellectual Property Rights in the Ankra Platform. The Customer's agreement is with Ankra AB alone, and Ankra AB is responsible for the provision of the Ankra Service under the Agreement.

1.4. The Ankra Service is intended for use by businesses and professionals. By creating an Account the Customer confirms that it is acting in the course of a business, trade or profession.

2. Interpretation

In these Terms of Service, save where the context requires otherwise, the following words and expressions have the following meaning:

3. Creating an Account

3.1. To use certain features and functionalities of the Ankra Service, the Customer must first register and create an Account.

3.2. The Customer is able to create an Account either by using an email address or by logging in with available OAuth providers, such as GitHub, Google or Microsoft.

3.3. If the Customer is a legal entity (rather than an individual), the individual creating the Account on the Customer's behalf must have the necessary authority, power and right to fully bind the Customer.

3.4. The Customer must promptly update the Customer's Account information in the event of any changes to this information.

3.5. Ankra reserves the right to suspend or terminate the Customer's Account and access to the Ankra Service if any information provided proves not to be accurate or current.

3.6. All Users of the Ankra Service must be over the age of 16.

4. Duration

4.1. The Agreement shall start on the Commencement Date and continue for the Term unless terminated earlier in accordance with clause 13.

5. Access to the Ankra Service

5.1. Ankra grants the Customer a non-exclusive, non-transferable, personal and non sub-licensable licence to permit Users to use the Ankra Service as permitted by the functionality of the Ankra Service.

5.2. The Customer must treat any login details used to access the Ankra Service or the Customer's Account as Confidential Information, and it must not disclose it to any third party (other than to Users).

5.3. The Customer shall procure that each of its Users has its own login details and will ensure that such login details are not shared.

5.4. Ankra may disable any login details, at any time and at Ankra's sole discretion, if a User or the Customer has failed to comply with any of the provisions of the Agreement.

5.5. The Customer is responsible for maintaining the confidentiality of login details for its Account and any activities that occur under its Account including the activities of Users.

5.6. Ankra grants the Customer a non-exclusive, non-transferable licence, for the Term, to install and run the Ankra Software on the Customer's own systems solely for use with the Ankra Service and in accordance with the Documentation. The Ankra Agent transmits cluster metadata, events and configuration to the Ankra Platform as described at ankra.ai/trust. The Customer is responsible for the permissions it grants the Ankra Agent within its clusters.

5.7. The Ankra Software includes open-source components that are licensed under their own terms, which prevail for those components. Nothing in the Agreement restricts rights granted by those licences.

5.8. The Local Ankra Platform is available only under the Enterprise Plan, on terms agreed in writing.

6. Free Plan, Playground Environments and Preview Features

6.1. Ankra offers the Free Plan at its discretion, for evaluation and small-scale use. The Free Plan includes the Use Allowance and AI Allowance stated on the Website, carries no service levels, and is provided on the basis set out in clause 14.3. Ankra may change the allowances or features of the Free Plan on 30 days' notice, and may withdraw the Free Plan on 90 days' notice.

6.2. Where Ankra makes a Playground Environment available to the Customer, it is provided for evaluation and development only and must not be used to run production workloads or to process personal data or other sensitive data. Unlike the Customer's own clusters, a Playground Environment runs on infrastructure Ankra operates and shares with other customers.

6.3. Playground Environments are temporary. Each one expires after the period stated in the Ankra Platform when it is created, and Ankra will delete the environment and everything in it on expiry. The Customer is responsible for exporting anything it wishes to keep before then. Ankra does not back up Playground Environments and cannot restore one after it has expired.

6.4. Playground Environments are subject to availability. Ankra may limit the number an organisation may hold, limit the total number running across all customers, decline a request for capacity reasons, and enable or withdraw the feature for any organisation. Ankra may suspend or delete a Playground Environment before expiry where it is being used in breach of clause 7 or is consuming resources in a way that affects other customers.

6.5. Ankra may make Preview Features available from time to time. Preview Features are provided as-is; may be changed, suspended or withdrawn at any time without notice; are excluded from the Service Level Agreement, from the warranties in clause 14.1 and from the indemnity in clause 15.2; and may be subject to additional terms or confidentiality obligations stated when they are enabled.

6.6. Ankra's total liability arising out of or in connection with Preview Features is limited to the lesser of EUR 1,000 and the amount in clause 16.2.

7. Customer Obligations and Acceptable Use

7.1. Ankra may monitor the Customer's use of the Ankra Service to ensure quality, improve the Ankra Service, and verify the Customer's compliance with the Agreement.

7.2. The Customer must comply with all applicable laws and regulations with respect to its use of the Ankra Service and its activities under the Agreement, and is responsible for its Users' compliance with the Agreement.

7.3. The Customer must not, and must ensure that its Users do not, use the Ankra Service:

• to access, store, distribute or transmit any Malware or harmful content;
• to access, store, distribute or transmit any material that is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
• in a manner that is illegal or causes damage or injury to any person or property;
• to infringe any copyright, database right or trade mark of any person;
• to transmit any unsolicited or unauthorised advertising or promotional material or spam;
• to interfere with or attempt to interfere with or compromise the integrity or security of the Ankra Service;
• for cryptocurrency mining, proof-of-work computation, or any other use of infrastructure Ankra operates, including Playground Environments and code Ankra executes for the Customer, that is disproportionate to evaluation and development or degrades the service to other customers;
• to conduct penetration testing, vulnerability scanning or other security testing of the Ankra Service or Ankra's systems without Ankra's prior written authorisation;
• to circumvent or attempt to circumvent any Use Allowance, AI Allowance, spend limit, rate limit or other technical restriction, including by creating multiple Accounts or organisations for that purpose;
• to resell, sublicense, rent, lease or otherwise make the Ankra Service available to third parties as a service bureau or managed service, except as expressly agreed with Ankra in writing;
• to share, sell or transfer login details or API keys, or to allow a person who is not a User to use them;
• to scrape, crawl or harvest data from the Ankra Service by automated means other than through the published API and the Ankra CLI;
• in connection with nuclear facilities, aircraft navigation or communication, air traffic control, life-support or weapons systems, or any other activity in which a failure of the Ankra Service could lead to death, personal injury or severe environmental damage;
• to impersonate any person or entity or misrepresent the Customer's affiliation with any person or entity.

7.4. In using the AI Features the Customer must not, and must ensure its Users do not: (a) use them in breach of the usage policies of the model providers listed at ankra.ai/trust; (b) use Outputs to develop or train a model that competes with the Ankra Service or with those providers, or engage in model extraction, distillation or similar attacks; (c) attempt to bypass safety mitigations, guardrails, rate limits, spend limits or the AI Allowance, including by prompt injection or jailbreaking; (d) represent AI-generated Output as human-authored where that would mislead; or (e) use them to make, without human review, decisions that produce legal or similarly significant effects on natural persons.

7.5. Where the Ankra Service executes code, containers or workloads supplied by the Customer, whether in the Customer's own clusters or on infrastructure Ankra operates, the Customer is responsible for that code and its behaviour, including its compliance with this clause 7. Ankra may stop or remove a workload that breaches this clause or threatens the security or stability of the Ankra Service.

7.6. The Customer warrants that neither it nor any User is listed on, or owned or controlled by a person listed on, a sanctions list maintained by the European Union, the United Nations, the United Kingdom or the United States, or is located in a country or territory subject to comprehensive sanctions, and that it will comply with all applicable export control and sanctions laws in its use of the Ankra Service and the AI Features, including any restrictions that model providers impose on the territories in which their models may be used.

8. Intellectual Property, Customer Data and Outputs

8.1. Ankra is the owner of or the licensee of all Intellectual Property Rights in the Ankra Service. These works may be protected by copyright and other laws and treaties around the world. All such rights are reserved. Nothing in this clause transfers to Ankra any rights in Customer Data or Outputs.

8.2. The Customer will not, when using the Ankra Service, except as may be allowed by any applicable law which is incapable of exclusion by Ankra and to the extent expressly permitted under these Terms of Service:

• attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Ankra Service;
• attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Ankra Service;
• access all or any part of the Ankra Service in order to build a product or service which competes with the Ankra Service.

8.3. The Customer retains all rights in Customer Data. The Customer grants Ankra a non-exclusive licence to access, store, process and use the Customer Data for the purpose of providing, securing and supporting the Ankra Service and as otherwise permitted by the Agreement. Otherwise, Ankra claims no rights in the Customer Data.

8.4. Ankra will not use Customer Data, or the inputs to and Outputs from the AI Features, to train or improve any machine-learning model, and will not permit any third party to do so, unless the Customer has expressly opted in. This clause applies to every Ankra Service Plan, including the Free Plan.

8.5. Ankra may collect Usage Data and may create de-identified, aggregated data from it that does not identify the Customer, any User or any natural person. Ankra may use such data to operate, secure, support and improve the Ankra Service.

8.6. The AI Features are provided using the third-party model providers listed at ankra.ai/trust. Inputs to the AI Features, which may include cluster metadata, configuration, log excerpts and the Customer's prompts, are transmitted to those providers under Ankra's agreements with them, which prohibit training on that data. Those providers may retain inputs and Outputs for a limited period to detect abuse and to comply with law.

8.7. As between the parties, the Customer owns the Outputs, and Ankra assigns to the Customer any right, title and interest it may have in them. Inputs the Customer provides remain Customer Data. Outputs are produced by probabilistic models, may not be unique, and may be the same as or similar to outputs generated for other customers. Ankra gives no assurance that an Output does not infringe the rights of a third party.

8.8. If the Customer or a User provides Ankra with suggestions, ideas or other feedback about the Ankra Service, the Customer grants Ankra a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to the Customer.

9. Price and Payment

9.1. The Customer will pay the Service Fees in accordance with the Ankra Service Plan, the Billing Period, and this clause.

9.2. The Service Fees shall be payable in accordance with the Billing Period.

9.3. The Service Fees are non-refundable except where the Agreement expressly provides otherwise.

9.4. All amounts and fees stated or referred to in the Agreement are exclusive of value added tax ("VAT") or any other applicable taxes, which shall be paid at the same time as payment of the Service Fees.

9.5. If the Customer fails to pay any amount due under the Agreement, Ankra may charge interest on the overdue amount at the rate set out in section 6 of the Swedish Interest Act (räntelagen (1975:635)), being the reference rate of the Riksbank plus eight percentage points, calculated on a daily basis from the due date until the date of actual payment.

9.6. Use of the Ankra Service is subject to the Use Allowance set out in the applicable Ankra Service Plan. Where the Customer's or its Users' use exceeds the Use Allowance, Ankra may charge the applicable Overage Fees, or require the Customer to upgrade to an appropriate Ankra Service Plan.

9.7. Ankra may revise the Service Fees with effect from the start of the next Renewal Term by giving the Customer at least 30 days' notice before the end of the then-current Term. If the Customer does not accept the revised Service Fees, the Customer may terminate the Agreement with effect from the end of the then-current Term.

9.8. Use of the AI Features within the AI Allowance is included in the Service Fees. Where the applicable Ankra Service Plan states a rate for AI Features usage beyond the AI Allowance, that usage is charged on a pay-as-you-go basis at the stated rate, metered by Ankra and invoiced in arrears for the Billing Period in which it was incurred. Where the Ankra Service Plan states no such rate, AI Features usage beyond the AI Allowance is not charged and is instead handled under clause 17.7.

9.9. Playground Environments are provided at no charge unless the applicable Ankra Service Plan states a rate for them, in which case they are charged for the period from provisioning until expiry or deletion, at the rate stated in that plan.

9.10. Service Fees, Overage Fees and charges under clause 9.8 are calculated from Ankra's own records of usage, which are the reference record for those charges. The Ankra Platform shows the Customer its usage and the charges accrued in the current Billing Period.

9.11. The Customer must notify Ankra in writing of any disputed invoice, with reasons, within 30 days of the invoice date. Undisputed amounts remain payable when due. Ankra may correct pricing or invoicing errors, including after an invoice has been issued or paid, and will notify the Customer of any correction.

9.12. The Customer is responsible for all Service Fees incurred under its Account, whether or not the use was authorised by the Customer, unless the use resulted from Ankra's breach of clause 18.

10. Service Levels and Support

10.1. The service levels applicable to each Ankra Service Plan - uptime commitment, support hours, response times and service credits - are set out in the Service Level Agreement, which forms part of the Agreement.

10.2. Where the Customer has paid for access to the Ankra Service, the service levels for the Customer's Ankra Service Plan apply automatically from the start of the Billing Period in which that plan takes effect. No separate signature or order form is required. If the Customer moves to a different Ankra Service Plan, the service levels for the new plan apply from the start of the Billing Period in which that change takes effect.

10.3. Where no Service Fees are payable, no service levels apply and the Ankra Service is provided on the basis set out in clause 14.3.

10.4. Service levels may be varied only for Customers on the Enterprise Plan, by separate written agreement with Ankra. Where such an agreement is in place, it prevails over the Service Level Agreement to the extent of any conflict.

11. Changes to the Ankra Service

11.1. Ankra may modify the Ankra Service, including by adding, changing or removing features. Ankra will not materially reduce the core functionality of the Ankra Service during a paid Term without giving the Customer at least 30 days' notice.

11.2. If a change materially reduces the core functionality available to the Customer under a paid Ankra Service Plan, the Customer may terminate the Agreement by notice within 30 days of Ankra's notice, and Ankra will refund any prepaid Service Fees for the period after termination on a pro-rata basis. This right does not apply to Preview Features, to changes to the AI Features governed by clause 17.9, or to changes required by law.

12. Suspension

12.1. Ankra may suspend all or part of the Ankra Service, or a User's access to it, where: (a) Service Fees are more than 14 days overdue and remain unpaid 7 days after notice; (b) the Customer's or a User's use presents a security risk to the Ankra Service or to other customers, or breaches clause 7; (c) suspension is required by law or by a court or competent authority; or (d) a third-party provider on which a feature depends suspends or withdraws its service to Ankra.

12.2. Ankra will limit any suspension to what is needed to address its cause, will notify the Customer (in advance where practicable), and will restore access promptly once the cause is resolved. Service Fees continue to accrue during a suspension under clause 12.1(a) or (b).

13. Termination

13.1. The Customer may terminate the Agreement at any time via the settings in the Customer's Account or by written notice to Ankra. Termination takes effect at the end of the then-current Billing Period or, where the Customer's Ankra Service Plan includes a committed Term, at the end of that Term.

13.2. Either party may terminate the Agreement on written notice if the other party is in material breach of the Agreement and, where the breach is capable of remedy, fails to remedy it within 30 days of a written notice requiring it to do so. For non-payment of Service Fees the remedy period is 14 days.

13.3. Either party may terminate the Agreement on written notice if the other party becomes insolvent, enters into bankruptcy, liquidation, company reorganisation or any equivalent proceeding in any jurisdiction, or ceases to carry on business.

13.4. Ankra may terminate the Agreement for convenience on at least 30 days' written notice: for the Free Plan, at any time; for a paid Ankra Service Plan, with effect from the end of the then-current Term. If Ankra terminates a paid Ankra Service Plan for convenience with effect before the end of a Term, Ankra will refund any prepaid Service Fees for the period after termination on a pro-rata basis.

13.5. Ankra may close an Account on the Free Plan that has had no activity for 12 months, on 30 days' notice by email.

13.6. On termination of the Agreement for any reason, all licences granted under the Agreement terminate and the Customer's right to access and use the Ankra Service ends, subject to clause 13.7.

13.7. For 30 days after termination the Customer may export its Customer Data using the export functions of the Ankra Platform and the Ankra CLI. Cluster and stack definitions held in the Customer's own Git repositories are unaffected by termination.

13.8. Ankra will delete Customer Data from its systems within 30 days after the end of that period, except where Ankra is required by law to retain it or it is held in backups, which are overwritten in the ordinary course within 90 days. On written request Ankra will confirm deletion in writing.

13.9. Termination does not affect rights accrued before it. Clauses 8, 9 (as to sums due), 15, 16, 17.4, 18, 19, 21.2, 23 and 24 survive termination.

14. Warranties

14.1. Ankra warrants to a Customer on a paid Ankra Service Plan that: (a) the Ankra Service will perform materially in accordance with the Documentation; (b) Ankra has the right to grant the licences in clause 5; and (c) Ankra will not knowingly introduce Malware into the Ankra Service. The Customer's sole remedy for breach of clause 14.1(a) is for Ankra to use reasonable endeavours to correct the non-conformity and, if Ankra cannot do so within 30 days of written notice, the Customer may terminate the Agreement and receive a pro-rata refund of prepaid Service Fees for the period after termination.

14.2. Except as expressly set out in the Agreement, including the Service Level Agreement, the Ankra Service is provided on an "as is" basis and Ankra gives no other representations, warranties, conditions or terms of any kind, whether express or implied, including as to satisfactory quality, fitness for a particular purpose or non-infringement.

14.3. The Free Plan, Playground Environments and Preview Features are provided on an "as is" basis without any warranty.

14.4. The Customer assumes sole responsibility for any results obtained from the use of the Ankra Service and for any decisions or actions taken on the basis of them. Ankra does not warrant that the Ankra Service will be uninterrupted or error-free, except to the extent of the Service Level Agreement.

15. Indemnities

15.1. The Customer shall indemnify Ankra against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from or related to: (a) the Customer Data, including any claim that the Customer Data infringes the rights of a third party; (b) the Customer's use of the Ankra Service in breach of the Agreement or applicable law; or (c) the Customer's use of third-party services connected to the Ankra Service.

15.2. Ankra will defend a Customer on the Enterprise Plan against any claim by a third party that the Ankra Service, used in accordance with the Agreement, infringes that third party's Intellectual Property Rights, and will pay any damages finally awarded against the Customer or agreed in settlement by Ankra. This clause does not apply to claims arising from Customer Data, Outputs, Preview Features, open-source components, the Customer's modification of the Ankra Software, the combination of the Ankra Service with products or services not supplied by Ankra, or use of the Ankra Service after Ankra has notified the Customer to stop. If the Ankra Service is or in Ankra's opinion may become the subject of such a claim, Ankra may procure the right for the Customer to continue using it, modify it so that it is non-infringing, or terminate the affected part of the Ankra Service and refund prepaid Service Fees for it on a pro-rata basis. This clause states the Customer's sole remedy for third-party claims of intellectual property infringement.

15.3. The party seeking indemnity must notify the other promptly of the claim, give the indemnifying party sole control of the defence and settlement (provided that no settlement admits fault on behalf of the indemnified party or imposes obligations on it without its consent), and provide reasonable assistance at the indemnifying party's cost.

16. Limitation of Liability

16.1. Neither party is liable to the other for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, however arising.

16.2. Ankra's total liability arising out of or in connection with the Agreement in any 12-month period, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, is limited to the greater of the Service Fees paid by the Customer in the 12 months before the event giving rise to the claim and EUR 100.

16.3. Ankra's liability for loss of Customer Data held in the Ankra Service that is caused by Ankra's breach of clause 18 is not excluded by clause 16.1 and is subject to the limit in clause 16.2.

16.4. Nothing in the Agreement limits or excludes either party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct; the Customer's obligation to pay the Service Fees; or the Customer's indemnity under clause 15.1.

16.5. Clause 6.6 applies to Preview Features in place of clause 16.2.

17. AI Features

17.1. The AI Features are powered by large language models and other machine-learning models. The Customer acknowledges that such models are probabilistic in nature, may produce inaccurate, incomplete or unexpected Outputs, and are not deterministic or guaranteed to be correct.

17.2. The Customer is solely responsible for reviewing, validating and approving any actions, recommendations, code changes, manifests or configurations suggested or generated by the AI Features before they are applied to any cluster, environment or production system, including any commits, pull requests, Helm value changes, resource limit adjustments or GitOps modifications proposed by the AI Features. Factual assertions in Outputs should not be relied upon without independently checking their accuracy.

17.3. The Ankra Service lets the Customer choose how much autonomy the AI Features have, from suggestions that require a User's approval to actions applied without manual review. The Customer's settings, permissions and approvals determine what the AI Features may do on its behalf, and the Customer is bound by actions taken in accordance with them as if a User had taken them. Before enabling any automated or agentic action the Customer is responsible for configuring appropriate permissions, confirmation steps, testing and monitoring. The AI Features act in the name of the User who initiates them and only where the Customer has granted that User permission to execute AI actions; by default, an action that changes the Customer's clusters requires a User's confirmation before it runs; and every action performed through the AI Features is recorded in the Customer's audit log.

17.4. Ankra does not warrant the accuracy, reliability, completeness or fitness for purpose of any Output. Subject to clause 16.4, Ankra is not liable for any loss, damage, downtime, data loss, security incident or other adverse consequence arising from the Customer's reliance on, use of, or failure to adequately review Outputs.

17.5. The Customer shall ensure that all Users who interact with or enable AI Features are made aware of the limitations described in this clause and are appropriately trained to review Outputs before applying them to production or critical systems.

17.6. Use of the AI Features is subject to the AI Allowance for the Customer's Ankra Service Plan and to a daily spend limit. The Customer may set its own daily limit at or below the default for its plan. Ankra may also apply reasonable rate limits to protect the availability of the Ankra Service for all customers.

17.7. When the AI Allowance for a calendar month is exhausted, Ankra-funded AI Features requests are declined for the remainder of that month unless the Customer configures a Customer Model Key or the applicable Ankra Service Plan provides for pay-as-you-go charging under clause 9.8. The allowance resets at the start of the next calendar month. Reaching the AI Allowance or a daily limit does not affect the Customer's access to the rest of the Ankra Service.

17.8. Where the Customer configures a Customer Model Key, AI Features usage is charged to the Customer by that provider under the Customer's own agreement with it, is not counted against the AI Allowance, and is subject to clause 20.

17.9. The AI Features depend on third-party model providers. Ankra may change, substitute or withdraw the models it makes available, and will give at least 30 days' notice before withdrawing a model the Customer has selected where the provider's own notice to Ankra permits. An interruption or degradation at a model provider is not a failure of the Ankra Service. The AI Features are excluded from the Service Level Agreement.

17.10. Clauses 7.4, 8.4, 8.6 and 8.7 govern acceptable use of the AI Features, training, model providers and ownership of Outputs.

18. Data Protection and Security

18.1. If any of the Customer Data contains personal data, the parties will process such personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR.

18.2. The parties acknowledge and agree that the Customer is the data controller and Ankra is the data processor in respect of any personal data contained in the Customer Data processed by Ankra in connection with the provision of the Ankra Service.

18.3. The Data Processing Agreement is incorporated into and forms part of the Agreement, applies to every Customer from the Commencement Date without signature, and prevails over these Terms of Service in relation to the processing of personal data. Ankra's sub-processors are listed at ankra.ai/trust, and changes to them are notified in accordance with the Data Processing Agreement.

18.4. Ankra maintains a written information security programme for the Ankra Service that includes: encryption of Customer Data in transit using TLS 1.2 or higher and at rest; storage of credentials and cloud provider secrets in a dedicated secrets manager; role-based access control and multi-factor authentication; logical separation of each customer's data; an append-only audit log of administrative actions; and the further measures described in the Data Processing Agreement. Details of Ankra's security controls are published at ankra.ai/security and ankra.ai/trust.

18.5. Ankra will notify the Customer without undue delay, and in any event within 72 hours, after confirming a security incident that has affected Customer Data, and will provide the information and cooperation described in the Data Processing Agreement.

18.6. The Customer is responsible for configuring the access controls, roles and multi-factor authentication available in the Ankra Platform appropriately for its organisation; for the permissions it grants to the Ankra Agent and to connected third-party services; for not submitting special categories of personal data or data subject to sector-specific regimes to the Ankra Service; and for keeping its Git repositories as the source of truth for its cluster and stack definitions.

19. Confidentiality

19.1. Each party shall keep the other party's Confidential Information confidential, use it only for the purpose of performing the Agreement, and not disclose it to any third party except to its employees, agents, sub-processors and professional advisers who need to know it and who are bound by obligations of confidentiality no less protective than this clause.

19.2. This clause does not apply to information which is or becomes publicly available other than through breach of the Agreement, was lawfully known to the receiving party before disclosure, is independently developed without use of the other party's Confidential Information, or is required to be disclosed by law or a competent authority, provided that the receiving party gives the disclosing party prompt notice where lawful.

19.3. The obligations in this clause continue for five years after termination of the Agreement, and indefinitely for trade secrets.

20. Third-Party Services and Customer Cloud Costs

20.1. The Ankra Service can connect to third-party services chosen by the Customer, including cloud infrastructure providers, source code hosting services, and AI model providers where the Customer supplies a Customer Model Key. The Customer's use of any third-party service is governed by the Customer's own agreement with that third party, and Ankra is not a party to it.

20.2. The Customer is solely responsible for all fees charged by third parties in connection with the Customer's use of the Ankra Service, including cloud infrastructure costs for resources provisioned on the Customer's accounts and usage charges under a Customer Model Key.

20.3. The Customer is responsible for ensuring it has all rights and permissions needed for Ankra to access the third-party services and accounts the Customer connects to the Ankra Service.

21. Publicity and Feedback

21.1. Ankra may identify the Customer as a customer, by name and logo, in customer lists on the Website and in sales materials, in a manner consistent with any brand guidelines the Customer provides. The Customer may opt out at any time by email to hello@ankra.ai, and Ankra will stop within 30 days. Any other use of either party's name, trade marks or logos requires the other party's prior written consent.

21.2. Clause 8.8 governs feedback.

22. Changes to these Terms

22.1. Ankra may amend these Terms of Service, the Service Level Agreement and the Data Processing Agreement from time to time by giving the Customer at least 30 days' notice by email to the Account's administrators or by notice in the Ankra Platform. A change required by law or by a court or competent authority takes effect immediately on notice.

22.2. A change that materially reduces the Customer's rights or Ankra's obligations takes effect for a Customer on a paid Ankra Service Plan only at the start of its next Renewal Term. A Customer that does not accept such a change may terminate the Agreement by notice before it takes effect, and Ankra will refund any prepaid Service Fees for the period after termination on a pro-rata basis.

22.3. Changes do not apply retroactively and do not alter a signed agreement between Ankra and a Customer on the Enterprise Plan. Continued use of the Ankra Service after a change takes effect constitutes acceptance of it.

23. General

23.1. Entire agreement. The Agreement constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior agreements and understandings between them relating to that subject matter.

23.2. Order of precedence. In the event of a conflict, the following order applies: a signed written agreement between Ankra and a Customer on the Enterprise Plan; the Ankra Service Plan; the Data Processing Agreement, as to the processing of personal data; these Terms of Service; the Service Level Agreement.

23.3. Assignment. The Customer may not assign or transfer any of its rights or obligations under the Agreement without Ankra's prior written consent. Ankra may assign the Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.

23.4. Severability. If any provision of the Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23.5. Waiver. A failure or delay by either party to exercise any right under the Agreement shall not constitute a waiver of that right.

23.6. Force majeure. Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control.

23.7. Notices. Notices under the Agreement shall be given in writing by email: to Ankra at hello@ankra.ai, or at privacy@ankra.ai for matters under clause 18 and the Data Processing Agreement; and to the Customer at the email addresses of the Account's administrators.

23.8. Third-party rights. The Agreement is made for the benefit of the parties only. A person who is not a party to the Agreement has no right to enforce any of its terms, save that Ankra UK LTD may enforce clause 8 in respect of the Intellectual Property Rights it owns.

24. Governing Law and Jurisdiction

24.1. The Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual disputes), shall be governed by and construed in accordance with Swedish law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

24.2. The Stockholm District Court (Stockholms tingsrätt) shall have exclusive jurisdiction at first instance. Nothing in this clause deprives a Customer who is a consumer of the protection of any mandatory provision of the law of the country in which that Customer is resident.

25. Contact Information

If you have any questions about these Terms of Service, please contact us at hello@ankra.ai.